Payment Policy

Merchant

Favmoc OPC Private Limited, Mumbai, Maharashtra, India. Consumer brand: UHATO™.

What you pay for

The live shop catalogue is the source of name, price, quantity, subtotal, shipping, tax (if applied) and total. Do not treat marketing round figures as a hard-coded checkout amount. Consumer SKUs currently include the UHATO Smart Tag and the UHATO Protection Kit when those products are active.

Corporate, bulk and retail-partner orders are quoted separately and are not completed through the ₹499 consumer checkout unless we explicitly enable that SKU.

Payment methods

The confirmed consumer online payment integration is Razorpay. This policy does not claim that the Razorpay merchant account is “approved” beyond Razorpay’s own checkout status. Depending on what Razorpay shows for this account, you may pay by:

• Credit / debit card
• UPI
• Net banking
• Other methods the gateway shows on the payment screen

If Cash on Delivery or offline UPI is offered at checkout, those options are labelled separately and are not card-on-file payments.

Currency

Prices are in Indian Rupees (INR) unless a page states otherwise.

When payment is captured

For online gateway checkout, payment is authorised and captured according to the gateway’s success callback / webhook. Your order is marked paid only after the gateway confirms success. A failed, cancelled, or abandoned payment does not fulfil the order.

Card and bank data

UHATO does not store full card numbers, CVV, or UPI PINs. Card and UPI data is entered on the payment gateway’s page. We store order amounts, gateway payment/order references, and payment status needed to fulfil or refund the order.

Failed payments

If payment fails, you may retry from checkout. No product is shipped for an unpaid online order.

Invoices

Where invoicing is implemented for your order, you can access it from your account orders. If an invoice is not yet generated, email support@uhato.com with your order number.

Refunds of payments

Refunds follow the Cancellation and Refund Policy and, where the original payment was online, are initiated through the same gateway when possible.

Contact

Pending, failed and duplicate payments

A pending payment is not a fulfilled order. Failed payments may be retried. If a duplicate capture occurs, email us with both gateway references; we reconcile against order records and refund genuine duplicates through the original route where possible.

Bulk / corporate payments

Bulk and corporate payments are instructed only through official UHATO / Favmoc channels after a written quote — not through unofficial personal accounts.

Contact

Payment questions: support@uhato.com. Contact page.