Need help with your Smart Tags?
Start with the User Manual — activate, tag an item, report lost, finder scan, ACK. Or email support@uhato.com.
Jump to a step
Activate
Enter the Digital ID from the sticker and claim it on your account.
Tag an item
Name the belonging in your dashboard. The printed sticker stays generic.
Report lost
Mark it lost so a finder lands on a clear “this item is lost” page.
Finder scan
Any camera. No UHATO app. They can notify you without seeing private details.
UHATO ACK
Proof of receipt for handovers. Separate from lost-and-found Smart Tags.
How it works
Scan → connect → confirm → trust. QR identity, not GPS tracking.
Write to us
Include your Digital ID / serial if the question is about a specific tag. We reply from support@uhato.com.
Common questions
How do I activate a tag?
User Manual → Activate, or Dashboard → My Smart Tags → Activate Smart Tag.
Can finders see my phone?
Only if you turn that on in Privacy on the tag. Default is notify through UHATO.
Does it track GPS?
No. A scan tells you someone found it and where they say they are — it is not AirTag-style tracking.