Shipping and Delivery Policy
How Favmoc OPC Private Limited ships physical UHATO products. Last updated 11 November 2026.
Where we ship
Physical UHATO Smart Tags ship within India to the name, address and 6-digit pincode collected at checkout. We do not currently list international shipping unless checkout explicitly allows it.
When we ship
We prepare shipment after the order is paid (online gateway success) or otherwise confirmed. Dispatch depends on print and pack status. We do not publish a guaranteed delivery date unless it is shown on your order or courier tracking.
Shipping charges
Customer shipping is FREE. UHATO pays the courier. Cart and checkout show Shipping as FREE and do not add a shipping amount to the total payable. We do not invent extra courier fees after payment.
What you receive
Consumer Smart Tag: one physical tag per unit purchased, plus activation on the UHATO platform. Protection Kit: 5 Smart Tags plus 1 UHATO Master Card per kit, plus activation. Digital ACK QR codes are generated in the account and are not a separate shipped sticker unless a future SKU says so.
Made-to-order premium products, if offered, have an estimated dispatch of 15–20 business days. We do not publish a guaranteed delivery date.
Address, failed delivery and damage
You are responsible for a complete, correct address. Failed delivery because of an incomplete address or unavailability may be reshipped once after you confirm the address, or refunded under the refund policy if the unused item is returned to us. Damaged shipments should be reported with photos as described in the refund policy. Courier delays are outside UHATO’s direct control; UHATO is not the courier.
Tracking
If a courier AWB is assigned, we may share it on the order or by email. UHATO itself is not a courier company and does not provide live GPS of the parcel.
Failed delivery
If the courier cannot deliver because of an incomplete address or unavailability, we may reship once after you confirm the address, or refund as per the Cancellation and Refund Policy if the item is returned to us unused.
Contact
support@uhato.com · Include your order number.